Our Policies
Our products are made in a shared facility, where dairy, eggs, peanuts, soy, tree nuts and wheat are used. We do our best to minimize cross-contamination, but we ask that you make us aware if you have any severe allergies by leaving a note upon check-out.
Terms & Conditions
Placing an order
After ordering, you will receive a confirmation email with your pick-up day, time and details. Please make sure to check your spam folder.
Orders are not processed until payment in full is made.
Payments and order processing
Payment must be done online only through our Online Ordering site. Orders cannot be cancelled after the 24-hour limit (read below).
At this moment we cannot accept cash or cheque.
Rescheduling an order
If you need to reschedule your pick-up day, we require a minimum of 24-hours notice due to the nature of the products shelf-life. We'll do our best to accommodate if the request is done within the indicated time frame.
Order cancellations
Cancellations can be processed with a minimum 24 hour notice before the original pickup date and time (e.g. if you’re pickup was scheduled for Friday at 11am, the latest time to request a cancellation would be the previous Thursday at 11:00am)
There is a 5% cancellation fee from the original order’s total that will be deducted from your refund. For cancellations with less than 24 hour notice, we will not be able to issue a refund. Thank you for understanding!
Pick-ups:
Upon arrival, look for 417 next to a "Commissary Connect" sign. Please text 778-751-8914 with your name and order number, we’ll bring your order outside or provide you with a code to access the pick-up area inside.
Please note: we reserve the right to cancel orders in the case of emergencies or staffing issues. In that case you'll be notified.